Search

FAQ

Reservations

  • Q

    Can I make reservations by phone or email?

    A
    You can make reservations by either phone or email (reception hours 9:00 - 20:00).
  • Q

    How can I check my reservation details?

    A
    To check online, visit our official website and click "Accommodation Reservation," then "Confirm / Modify / Cancel," or refer to your Reservation Confirmation Email. If you booked through a different site, please contact that provider.
  • Q

    Can I change or cancel a reservation by phone or email?

    A
    Yes, we will be happy to assist.
  • Q

    From when are cancellation fees charged?

    A
    For 1 - 14 guests, cancellation fees apply from 3 days before arrival:
    · 3 days – 1 day prior: 20% of the room charge
    · Same day: 50%
    · No-show: 100%
    *For bookings of 15 or more guests, please inquire.
  • Q

    Can I pay by credit card?

    A
    Yes.
    *QR-code payments are not accepted.

Your Stay

  • Q

    Is parking available?

    A
    Yes. We have a parking lot with 65 spaces.
  • Q

    What are the check-in and check-out times and can these times be extended?

    A
    Check-in is from 15:00 and check-out is by 10:00.
    For guests who stay past the check-out time, an extension fee of 2,000 JPY (excluding tax) per hour will be charged.
    *Extensions may not be possible depending on the occupancy situation.
  • Q

    Can I change my scheduled check-in time?

    A
    Yes, check-in is available any time after 15:00.
    · Dinner-included plans: no notice needed if arriving by 18:00.
    · Arrivals after 20:00: please contact us by telephone before 20:00, as the line switches to an automated service after this time.
  • Q

    Do you have baby cots or bed guards?

    A
    Unfortunately, baby cots and bed guards are not available. We apologize for any inconvenience.
  • Q

    Can minors stay without an adult?

    A
    Guests under 18 must submit a parental consent form.
    *Guests under 15 must be accompanied by a guardian.
  • Q

    What should I do if I've left something at the hotel?

    A
    If you contact us and we locate the item, we will ship it to you COD. Please note that retention periods vary:
    · Food and beverages: disposed of the same day for hygiene reasons.
    · Other items: stored for 3 months.
    *The hotel does not initiate contact regarding lost items.

Facilities & Room Amenities

  • Q

    If I reserve multiple rooms, can they be adjacent?

    A
    We will do our best to accommodate your request, but it may not be possible depending on availability.
  • Q

    Are the bath and toilet separate?

    A
    · Cottage-type (Animal Villa, Resort Villa): separate shower room and toilet (no bathtub).
    · Hotel-type (Café & Book Hotel): toilet only (no bathtub or shower).
  • Q

    What size are the beds?

    A
    · Animal Villa: 97 cm × 195 cm (2 beds)
    · Resort Villa: 90 cm × 195 cm (2 beds)
    · Café & Book Hotel: 90 cm × 195 cm (2 beds)
    Please note that sizes may vary slightly between rooms.
  • Q

    Is Wi-Fi available?

    A
    Complimentary Wi-Fi is available throughout the property. The password is in your room information folder.
  • Q

    Do you have smoking rooms?

    A
    Availability varies depending on the room type. There is a smoking area to the right of the main entrance.
  • Q

    Are microwaves provided?

    A
    · Animal Villa: one microwave per room.
    · Resort Villa: one microwave per room.
    · Café & Book Hotel: one microwave in the 3F corridor.
  • Q

    Can I stay with my pet?

    A
    Unfortunately, pets are not permitted. We apologize for any inconvenience.
  • Q

    Are toiletries provided?

    A
    Lotions and similar items are not supplied. Some amenities (hair brushes, toothbrushes, etc.) are available at the Amenity Bar inside the 1F public bath of Café & Book Hotel. Please help yourself.
  • Q

    Do you have any items that may be borrowed free of charge or for a fee?

    A
    · Free of charge: mobile chargers (iPhone / Type-C / microUSB), bottle openers, wine openers, umbrellas, card games or board games, tennis rackets & shoes (up to 4 per court, court users only).
    · For a fee: mahjong sets (3,000 JPY per night, excl. tax).

Services

  • Q

    Can I store luggage before check-in or after check-out?

    A
    We can store luggage before check-in for guests with reservations. We do not store luggage after check-out.
  • Q

    Can I ship my luggage to the hotel before arrival?

    A
    Yes, but please note:
    · Pre-paid shipping only (COD not accepted).
    · Please ship all items to arrive by the day before or the day of your stay.
    · Please write the full reservation name on the waybill.
    · We cannot accept valuables, fragile items, perishables, medicine, documents, odorous items, or refrigerated parcels.
  • Q

    Do you offer courier service?

    A
    We can ship items via Yamato Transport's Cash on Delivery service only. Items received after 12:00 will be sent the next day.
  • Q

    Do you provide room service, such as birthday cakes?

    A
    Unfortunately, room service is not available. We apologize for any inconvenience.
  • Q

    May I leave unwanted items behind?

    A
    We can dispose only of garbage generated during your stay. Please take large items such as suitcases with you. If disposal is required, a fee of 3,000 JPY per item will be charged.

Reservation